Terms and Conditions

We don’t want to bore you with pages of closely typed legal phrases but we do need some acknowledgement from you that you understand and accept what you are paying for and what we are providing.

Our obligations to you:

1. We will provide high quality web (and, if requested, email) services to you with a 99% uptime guarantee. Our web service includes hosting, an SSL Certificate for your domain and a sophisticated caching system to ensure speedy delivery. Our secure email service is based on the IMAP protocol with a base individual mailbox size of 3Gb (size increases can be obtained for a small annual fee).
2. We will build your website as quickly as possible (depending on the speed at which you provide us with content) and will backup and maintain the underlying code on a regular basis to ensure that security is maintained. We will not load content which, in our opinion, is obscene, libellous, or illegal in any other way.
3. Content updates means changes to images and wording but not wholesale re-design of the site once the initial overall design has been signed off. If you want a complete redesign this will incur a charge depending on the extent of the re-design required.
4. Services outside the scope of the pricing tier you have chosen above will be charged for separately depending on the amount of work involved.
5. If we register (or take over responsibility for) your domain(s) we will not change the domain ownership information so the domain(s) will always belong to you.
6. If you raise a question with us or report a fault we aim to respond within a maximum of 48 hours. Normally we will be much quicker than that.
7. We will not accept liability for any loss to your organisation arising from the provision or use of your website

Your obligations to us

1. To provide us with images and content (words) for which you can demonstrate full ownership or, if you do not have such material, to arrange for us to supply it for the appropriate charge.
2. To pay invoices by Direct Debit within 14 days. We reserve the right to suspend services in the event of an invoice remaining unpaid for more than 21 days from the date of the invoice. You must raise a query/objection to an invoice within 7 days of the date on the invoice to give us chance to investigate.
3. To agree to pay at least 12 invoices. In the event you wish to leave before then you will need to pay the remaining invoices up to 12. Thereafter the website content belongs to you and, if you do decide to leave us, we will package it up and send it to your new provider on payment of a one off fee as shown on our FAQ page